Cancellation & Refund Policy

ProPop (propop.app and the ProPop app) is operated by RN Innovations LLC in the USA and RNInnovations Tech Private Limited in India. It covers businesses and fans who book creators on ProPop (offers, promotions, campaigns, packs, personalised wishes and group bookings) and buyers in the ProPop Store. Payments are processed by Razorpay in India and Stripe elsewhere.

When you book a creator, you pay first and ProPop holds the money. The creator is paid only after you approve their post or video. If you do not respond within 7 days of the creator submitting it, it is approved automatically.

You can cancel any offer, booking or pack order before paying for it, at no cost. Nothing is charged until you complete the payment.

After you have paid, you can ask for a full refund if:

• the creator does not deliver by the agreed deadline, or
• the creator cannot take up the booking after you have paid.

Once you approve a post, or it is approved automatically, the payment is released to the creator and is not refundable.

If you believe the post breaks what was agreed, write to us within 7 days of it being submitted. ProPop will review the agreement and the post, and may refund all or part of the payment.

When you buy a pack, ProPop finds the creators for you. Any place in the pack that has no creator 7 days after you pay is refunded automatically. The refund is that place's share of the pack price.

If a creator misses their deadline and we cannot find someone to replace them, that place is refunded in the same way.

Products in the ProPop Store are sold and shipped by the creator or brand who listed them.

• You can cancel an order for a full refund until it has been shipped.
• If an item arrives damaged or is the wrong item, report it to us within 7 days of delivery, with photos. If an item does not arrive, report it to us. After review with the seller, you will get a refund or a replacement.
• Returns for any other reason are accepted only when the product page says the seller accepts them.

There is no commission on bookings you make from a creator's profile. If a platform fee was shown and charged at checkout, it is refunded together with any full refund.

Refunds go back to the payment method you used: card, UPI, net banking or wallet. We start a refund within 2 working days of approving it. It usually reaches your account within 5–7 working days, though some banks take longer.

To cancel, ask for a refund or raise a concern, email support@propop.app. Please include your order, offer or booking number and the phone number or email on your account.