Last updated: October 19, 2026
1. What this policy covers
This policy covers physical products bought in the ProPop Store. ProPop (propop.app and the ProPop app) is operated by RN Innovations LLC in the USA and RNInnovations Tech Private Limited in India.
2. Creator services are delivered online
Nothing is shipped for creator services: promotions, offers, campaigns, packs, personalised wishes and group bookings. The creator delivers a post or video online, and you see it in your ProPop account.
3. Who ships store products
Each product is sold and shipped by the creator or brand who listed it (the seller). ProPop provides the checkout, holds your payment, and shows your order status.
4. Where we deliver
Products are delivered within India. Delivery outside India is available only when the product page says so.
5. When your order is sent
Sellers send orders within 2–5 working days of payment. Made-to-order or personalised items may take longer; when they do, the product page says how long.
6. Delivery time
After an order is sent, delivery usually takes 3–10 working days, depending on your location and the courier.
7. Delivery charges
Product prices include taxes. Any delivery charge is shown on the product page and at checkout, before you pay.
8. Tracking
When the seller sends your order, they add the courier and tracking details. You can follow them in My Orders on the website or in the app.
9. Delays and failed deliveries
If your order has not arrived 10 working days after it was sent, contact us and we will follow up with the seller. If it cannot be delivered, you get a refund as set out in our Cancellation & Refund Policy.
10. Address
Please check your delivery address and phone number at checkout. If you need to change them, contact us before the order is sent.
11. Contact us
For delivery questions, email support@propop.app with your order number.